Watch Repair in Nairobi: 8 Common Watch Problems and How to Fix Them
By Robert · · 4 min read
Most watch problems are easier and cheaper to fix than people expect, as long as they are caught early. This guide covers the most common watch problems we see, what usually causes them, what you can check yourself and when it is time for a watch repair in Nairobi.
For a quick estimate, send your watch's brand, model and the problem to us on WhatsApp, or see all our services on the watch repairs page.
1. The Watch Has Stopped
Quartz watch: the most likely cause is a flat battery. Many quartz watches warn you first by making the second hand jump in two- or four-second steps. A battery change usually fixes it, but do not leave a dead battery inside, as it can leak. Our guide to watch battery replacement in Nairobi explains what a proper battery change involves.
Automatic watch: it may simply have run down. Wind the crown gently 20 to 30 times, or wear it for a day. If it still stops, the movement probably needs a service. Read more in automatic vs quartz watches.
2. It Gains or Loses Time
A quartz watch that suddenly loses time often has a weak battery. An automatic that runs fast or slow may have been magnetised by a phone, laptop, speaker or magnetic bag clasp, or it may be due for a service. A watchmaker can demagnetise a watch quickly.
3. Fog or Water Under the Glass
Fog that appears after a temperature change and clears within minutes is usually harmless. Fog that stays, or droplets under the glass, means the seals have failed and moisture is inside. Take the watch off and bring it in straight away, as moisture rusts the movement fast. Our watch water resistance guide explains how to avoid this.
4. Scratched or Cracked Glass
Light scratches on mineral glass are cosmetic, but a crack or chip lets dust and water in. Replacing the glass restores both the look and the protection. Do not keep wearing a watch with cracked glass, as fragments can fall onto the dial and jam the hands.
5. The Crown Is Loose, Stuck or Will Not Pull Out
A crown that wobbles, will not set the time or comes out in your hand usually means a damaged stem or crown tube. Stop forcing it, since this can damage the movement. A replacement stem and crown is a routine repair.
6. The Date Will Not Change or Changes at the Wrong Time
On a quartz watch, a date that changes at noon simply means the time is set 12 hours out: move the hands forward a full 12 hours. On a mechanical watch, avoid changing the date between about 9 pm and 3 am. If the date is stuck completely, the date wheel needs attention.
7. A Broken Strap, Clasp or Bracelet
This is the most common repair of all. Leather straps crack and stretch, spring bars snap and clasps loosen. Our team handles strap replacement and clasp repairs. We stock genuine leather watch straps in 20, 22, 24 and 26 mm, with more colours here. Not sure of your size? Read our watch strap size guide.
8. Loose Hands or a Rattle Inside
If you hear something moving inside the case, or a hand has come loose and is lying on the dial, stop wearing the watch. A loose part can scratch the dial or jam the movement. This needs the case opened and the part refitted.
What You Should Not Do at Home
- Do not open the case with a knife or screwdriver. It scratches the case and damages the seal.
- Do not dry a wet watch with a hair dryer. The heat can warp parts and the moisture stays inside.
- Do not use glue on glass, straps or hands.
- Do not keep wearing a watch that has water inside or a loose part.
How Often Should a Watch Be Serviced?
- Quartz watches: a battery change every one to three years, with a seal check each time.
- Automatic watches: a full service (cleaning, lubrication and calibration) every few years, or sooner if the timekeeping drifts.
- Water resistance: a pressure test every year or two if the watch goes near water often.
Our Watch Repair Services in Nairobi
Our in-house watchmakers handle:
- Movement servicing for quartz and automatic watches
- Battery and strap replacement
- Glass and clasp repairs
- Water resistance testing, pressure tests and reseals
Send the details on WhatsApp and we will reply with an estimate and turnaround time the same day. If your watch is beyond economical repair, our guide to the best watches in Kenya can help you choose a replacement.
